Delivery
We aim to dispatch your goodies the same day if ordered before midday for international orders, and before 1pm for UK orders (during a sale this may go up to 2-3 working days).
All our parcels come in discreet recycled packaging which has the words #feelplayful in script. See our discreet packaging
here.
Our friendly customer service team would love to hear from you, so please do get in touch by completing our customer service contact form or emailing customerservices@taixintextiles.com
For Press Enquires please contact us on anna@taixintextile.com
For anyone looking to work with Taixintextile as an influencer, affiliate or ambassador, please complete our contact form.
We aim to dispatch your goodies the same day if ordered before midday for international orders, and before 1pm for UK orders (during a sale this may go up to 2-3 working days).
To track your parcel, please click "View your order", then click through on the tracking number hyperlink. Please note that tracking may not update for a few hours- if the tracking is not showing by the next working day, please let us know by contacting us via our customer service contact form
We ship worldwide, however if you are based in the US or AUS we recommend you shop from the US or AUS site as we have localised delivery options.
Premier Delivery offer has now ceased, those who have already purchased premier delivery can still receive free standard shipping for the remainer of the 12 months since they first signed up, however new offers are no longer available.
We aim to dispatch your goodies the same day if ordered before midday for international orders, and before 1pm for UK orders (during a sale this may go up to 2-3 working days).
Shipping costs:
| Country | Service | Price |
| United Kingdom | Free Standard Shipping on orders over £80 | FREE |
| United Kingdom | Standard (3-4 working days) | £3.75 |
| United Kingdom | Express (1-2 working days) | £4.95 |
| Â | Â | Â |
Ukraine Delivery to Ukraine has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible. Russia Due to recent developments, shipping carriers have halted their services to Russia. We have therefore temporarily suspended shipping to the country.
| Country/Area | Standard | Express |
| Eurozone | €9.00 | €15.00 |
| Rest of Europe | £7.00 | £12.00 |
| Republic of Ireland, Italy & Denmark | €9.00 | €15.00 |
| USA | £13.00 (We recommend shopping on here) |  |
| Australia | £20.00 (We recommend shopping on here) |  |
| Middle East |  | £15.00 |
| ROW | - | £15.00 |
| Asia | - | £15.00 |
Returns & Refunds
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will refund your purchase subject to our terms and conditions. This does not affect your statutory rights.
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will refund your purchase, subject to our terms and conditions. For full details please view our return information here. We do not currently offer exchanges.
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will refund your purchase, subject to our terms and conditions. This does not affect your statutory rights.
If you wish to return the item(s) for any reason, the following terms and conditions apply:
1. Fill in the online portal with your order number and email address Returns Portal here!
2. Post your return within 28 days of delivery.
3. All goods must be returned in their original condition and in their original packaging. Hosiery and toys cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.
4. Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.
5. When purchasing products in our bra and free brief promotions. Should you wish to return the bra, the brief must be included to obtain your full refund.
Please allow approximately 14 days from the receipt of returns for the goods to be checked and refunds processed. We do not offer exchanges, please re-order the sizes required.
INTERNATIONAL RETURNS
Access the Global-E Returns Portal here to print an easy-to-use label.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Please return or exchange your items within 28 days of delivery.
As our orders begin being processed within 15 minutes of being placed (in order to make sure orders are sent out asap) it’s sometimes difficult for us to pull an order from the system. Make sure you tell us as soon as you can if you’d like to cancel an order, and we’ll do our best to pull it from the warehouse system.
We’re really sorry if you’ve received a faulty item. Please let us know by contacting us via our customer service contact form
INTERNATIONAL RETURNS
Access the Global-E Returns Portal here to print an easy-to-use label.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
All sex toys can not be refunded where the packaging/box has been opened or the security seal removed or broken. If you have recevied a faulty toy, please get in touch with our customer service team and they will be able to help you
Size Guide
Please visit our sizing help page to find your perfect fit!
